Systematic Organizational Conflicts Identification and Resolution Using Perception Mapping and Function Relationship Analysis
DOI:
https://doi.org/10.6977/IJoSI.201409_3(2).0003Abstract
This research proposes a set of methods to analyze the relationships between people's perceptions and organizational goals, ultimately identifying and solving complex organizational conflicts using modified TRIZ Perception Mapping, Function Relationship Analysis, Solution Directions, and Business Inventive Principles. Organizational perceptions are usually fuzzy and obscure, making conflicts in them difficult to detect. However, they may cause friction between colleagues and create significant negative impacts on organizational performance. This research proposes an augmented perception analysis, and links organizational perceptions with phenomena and performance indices to form a function relationship diagram, thus enabling a structured unequivocal identification of conflicts within an organization. TRIZ (Theory of Inventive Problem Solving) tools such as Cause Effect and Contradiction Chain Analysis (CECCA), Solution Directives, and Inventive (Business) Principles can then be used to locate root conflicts and resolve complex organizational problems.Contributions of this research include:
(1) Enhancing Perception Mapping Method. An "Inhibit" relation is added to the existing "Lead to" relation. With the additional relaxation of a one-to-one relationship to multiple-to-multiple relationships and the introduction of organizational phenomena/performance indices into the perception map, this method is able to clearly identify organizational conflicts in a structured way. Objective logical reasoning instead of subject feelings can now be used to identify conflicts in complex perception relationships in organizations.
(2) Enabling us to link individual perceptions to organization performances through the Function Relationship Diagram. It helps us identify which perceptions are causing performance problems, thereby allowing us to solve the problems at their root cause(s). It also helps us to locate the conflicts between people’s perceptions, enabling us to resolve or prevent friction.
(3) Structured application of TRIZ technical tools such as CECCA, Solution Directives, and Business Inventive Principles on solving fuzzy business problems.
Keywords: TRIZ, Perception Map, Conflict identification, Conflict Resolution, Function Relationship Diagram.
Downloads
Published
2015-10-01
Issue
Section
Regular full papers
License
Copyright in a work is a bundle of rights. IJoSI's, copyright covers what may be done with the work in terms of making copies, making derivative works, abstracting parts of it for citation or quotation elsewhere and so on. IJoSI requires authors to sign over rights when their article is ready for publication so that the publisher from then on owns the work. Until that point, all rights belong to the creator(s) of the work. The format of IJoSI copy right form can be found at the IJoSI web site.The issues of International Journal of Systematic Innovation (IJoSI) are published in electronic format and in print. Our website, journal papers, and manuscripts etc. are stored on one server. Readers can have free online access to our journal papers. Authors transfer copyright to the publisher as part of a journal publishing agreement, but have the right to:
1. Share their article for personal use, internal institutional use and scholarly sharing purposes, with a DOI link to the version of record on our server.
2. Retain patent, trademark and other intellectual property rights (including research data).
3. Proper attribution and credit for the published work.
